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How We Handle Your Privacy

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your lobby access secure. This policy walks you through what we gather, why we need it, and how you can request changes or deletions.

Account data protectionPayment information handlingSupport contact securityData retention clarityUser rights explained
Zeet14 App How We Handle Your Privacy
GET IN TOUCH

Privacy Questions and Data Requests

If you want to see what personal data we hold, request changes, or ask us to delete your information after account closure, reach out through any of these channels. Our team handles privacy requests during support hours and confirms each action by email once processed.

Team online

Live Chat

Open the chat widget in your account dashboard or on our home page to speak with a support agent about data access, corrections, or deletion requests. Privacy queries are routed to our compliance team for review and response.

Email Support

Send your privacy question or data request to our support email address listed in your account settings. Include your registered mobile number so we can verify your identity before responding with account information or processing changes.

Account Settings

Head to the privacy section inside your account dashboard to review what data we store, update your contact details, or submit a formal deletion request. Most changes take effect immediately; deletions are confirmed within a few business days.

DATA HANDLING

How We Keep Your Information Secure

We store account credentials and payment identifiers on encrypted servers. Session cookies track your login but never store your bKash, Nagad or Rocket PIN. Device fingerprints help us spot unusual login patterns and block unauthorised access before it reaches your balance.

Encrypted Storage

Personal details, wallet identifiers and transaction history live on encrypted databases behind access controls. We use SSL connections for every page so your browser-to-server communication stays private while you navigate the lobby or complete a deposit.

Cookie Use

We set session cookies when you log in to remember your authenticated state and language preference. These cookies expire when you close your browser or log out manually. No payment credentials are stored in cookies; those sit server-side only.

Account Security

We track login location and device fingerprint to flag sign-ins from new devices. If we see a login attempt from an unusual location, we send an OTP to your registered mobile before granting access, keeping your account locked until you…

Data Retention

Active account records stay with us as long as you keep your account open. Once you request account closure, we hold transaction logs for the period required by financial reporting rules, then delete or anonymise all personal identifiers so the…

Common Privacy Questions

We collect your mobile number, email address, and the wallet identifier you use for deposits — your bKash, Nagad or Rocket account number. We also log device type and IP address to verify your login and prevent unauthorised access.

Yes. Contact support through live chat or email with your registered mobile number, and we will send you a summary of the personal data we hold, including account details, payment history, and login records. Most requests are fulfilled within a few business days.

We share transaction details with the mobile wallet provider you choose — bKash, Nagad or Rocket — to process your deposit or withdrawal. We also share verification records with our payment processor to prevent fraud. We do not sell your data to marketing companies.

Log into your account, go to the privacy section in settings, and submit a deletion request. We will close your account and delete personal identifiers after any required financial retention period expires. Confirmation is sent to your registered email once the process completes.

We use session cookies to keep you logged in and remember your language preference. You can clear cookies through your browser settings, but doing so will log you out and reset your preferences. We do not store payment credentials in cookies.

We track your login device and location. If we detect a sign-in from a new device or unusual location, we send an OTP to your registered mobile number before granting access. Your password is stored as a hashed value, never in plain text.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.